FAQ

Every piece is made to order — please allow 7–14 business days for delivery within the US. Most orders arrive within 10 days.

Yes — free shipping on every US order, no minimum required.

You'll receive a tracking link by email once your order ships. Please allow 1–2 business days for tracking to update.

We can ship to most countries. International orders ship at cost (calculated at checkout), and any customs duties or import taxes are the recipient's responsibility. Delivery times vary by destination.

Because each piece is made to order, production begins shortly after checkout. If you need to make a change, contact us as soon as possible — we'll do our best if production hasn't started yet. Once production begins, we're unable to cancel or modify the order.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and include your order number. Our support team may ask you to reply by email with 1–2 clear photos showing the issue.

After review, we’ll make it right with a free replacement or refund when appropriate. In most cases, you won’t need to ship the item back unless our support team asks.

Change-of-mind returns are not available on standard orders.

If optional checkout protection is available for your order and was purchased at checkout, your return may be handled through that provider according to its eligibility rules, coverage, timelines, and claim process.

• Quality issues: If a refund is approved after we review your photos, we’ll process it within 3–5 business days.
• Third-party protection claims: If your order is covered by optional checkout protection, the claim and refund timeline will follow the provider’s terms and process.

Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your bank or payment provider.

It depends on the piece:

• Cotton canvas totes — 100% organic cotton canvas. Sturdy, soft, and machine washable.
• Polyester bags — 100% polyester. The pattern is durable and won't peel or fade with use.
• Vegan leather bags — Polyurethane leather with a polyester lining. Lightweight and animal-free.
• Bag charms — Clear-cut acrylic with full-color printing and a metal keyring.

Each product page lists the exact material for that piece.

Care depends on the material — cotton canvas is machine washable, while vegan leather should only be wiped clean. For specific instructions by product type, see the Care Guide.

Every pattern in our collection comes from a real craft tradition — from Japanese Seigaiha waves to Moroccan Zellige tilework. We trace each pattern's origin and how it traveled across cultures. Read the full stories in Pattern Stories.

We work hard to show colors as accurately as possible. Because every screen displays things a little differently, slight variations in tone are normal. If the color is significantly off from what's shown, that's on us — reach out and we'll make it right.

Exact dimensions are listed on each product page. As a quick guide — our totes range from 13" to 18" wide, so think about what you'll carry most often. If you're unsure, contact us and we'll help you pick.

No — you can check out as a guest. An account just lets you track orders and save favorites for next time.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), plus Shop Pay, Apple Pay, and Google Pay.