Refund policy
If something is wrong with your Flowbam order, we’ll help make it right. Please review the policy below to understand how returns, refunds, replacements, and exchanges are handled.
1. Quality Issues
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include your order number and 1–2 clear photos showing the issue. After review, we will help with a replacement or refund when appropriate.
Response time: 1–2 business days.
Resolution: 3–5 business days after we review your photos.
2. Change of Mind
Change-of-mind returns are not available on standard orders.
If optional order protection is offered at checkout on a future order, eligible returns or claims under it would be handled according to that provider’s terms, eligibility rules, coverage, timelines, and claim process.
3. Refund Timing
- Quality issues: If a refund is approved after we review your photos, we’ll process it within 3–5 business days.
- Third-party protection claims: If an optional order protection is offered at checkout on a future order, the claim and refund timeline would follow that provider’s terms and process.
Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your bank or payment provider.
4. Exchanges
We don’t offer direct exchanges. Here’s how we handle common situations:
- Damaged, defective, or incorrect item: After review, we will help with a replacement or refund when appropriate.
- Prefer a different size, color, or style: Standard preference-based exchanges aren’t available. Please place a new order, and we’ll be happy to help you choose the right fit.
5. International Orders
For return or refund inquiries on an international order, please contact us. We’ll work with you to find a solution.
6. Questions?
If you have any questions about returns, refunds, or your order, please contact us. We usually reply within 1–2 business days.