Refund policy

If something is wrong with your Flowbam order, we’ll help make it right. Please review the policy below to understand how returns, refunds, replacements, and exchanges are handled.

1. Quality Issues

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include your order number and 1–2 clear photos showing the issue. After review, we’ll send a free replacement or issue a full refund when appropriate. In most cases, you won’t need to ship the item back unless our support team asks.

Response time: 1–2 business days.
Resolution: 3–5 business days after we review your photos.

2. Change of Mind

Change-of-mind returns are not available on standard orders.

If optional checkout protection is available for your order and was purchased at checkout, eligible returns or claims under that protection may be handled according to the provider’s terms, eligibility rules, coverage, timelines, and claim process.

3. Refund Timing

  • Quality issues: If a refund is approved after we review your photos, we’ll process it within 3–5 business days.
  • Third-party protection claims: If your order is covered by optional checkout protection, the claim and refund timeline will follow the provider’s terms and process.

Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your bank or payment provider.

4. Exchanges

We don’t offer direct exchanges. Here’s how we handle common situations:

  • Damaged, defective, or incorrect item: We’ll review the issue and may send a free replacement or issue a full refund when appropriate.
  • Prefer a different size, color, or style: Standard preference-based exchanges aren’t available. Please place a new order, and we’ll be happy to help you choose the right fit.

5. International Orders

For return or refund inquiries on an international order, please contact us. We’ll work with you to find a solution.

6. Questions?

If you have any questions about returns, refunds, or your order, please contact us. We usually reply within 1–2 business days.