Refund policy
Quality Issues (Defects, Damage, or Wrong Item)
If your order arrives with a defect, damage, or any quality issue, contact us within 30 days of delivery. Please include 1–2 clear photos showing the problem.
We'll send a free replacement or issue a full refund — and you won't need to ship anything back.
Response time: 24–48 hours.
Resolution: 3–5 business days.
Change of Mind
Change-of-mind returns are not available on standard orders.
That's why we offer Seel Return Assurance at checkout — for a small fee, it covers a full refund if you change your mind within 30 days, no questions asked. We recommend adding it at checkout for peace of mind.
How Long Does a Refund Take?
- Quality issues: We process your refund within 3–5 business days of receiving your photos. No need to return the product.
- Seel-covered returns: Seel handles the refund directly once they confirm receipt of your return.
Either way, please allow 5–10 additional business days for the credit to appear on your statement, depending on your bank or payment provider.
Exchanges
We don't offer direct exchanges. Here's how we handle common situations:
- Defective item? We'll send a free replacement — no need to return the original.
- Wrong size or want a different style? Please place a new order and we'll be happy to help you find the right fit.
International Orders
We ship worldwide. For return or refund inquiries on international orders, please contact us and we'll work with you to find a solution.
Questions?
If you have any questions about returns, refunds, or your order, contact us. We typically respond within 24–48 hours.