Privacy policy

Last updated: June 18, 2026

Flowbam ("we," "us," or "our") operates the website flowbam.store. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our site or placing an order, you agree to the practices described below.

1. What We Collect

We collect information you give us directly and information gathered automatically when you browse our site:

Information you provide

  • Name, email address, shipping and billing address
  • Payment details (processed securely — we never store your full card number)
  • Phone number (if provided at checkout)
  • Any messages you send through our contact form

Information collected automatically

  • Browser type, device, operating system
  • IP address and approximate location
  • Pages visited, time on site, clicks, and scrolling behavior
  • Referral source (how you found us)
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders — confirming purchases, arranging shipping, sending order updates
  • Provide customer support — responding to questions or issues
  • Send marketing emails — product launches, promotions, and brand stories (only with your consent; you can unsubscribe anytime)
  • Improve our website — analyzing browsing behavior to make the shopping experience better
  • Prevent fraud — protecting you and our business from unauthorized transactions
  • Meet legal obligations — tax, accounting, and regulatory requirements

3. Third Parties We Work With

We share your information only as needed to run our business. We never sell your personal information. Each partner only receives the data it needs:

  • E-commerce platform — hosts our store and processes checkout (order & account data)
  • Payment processors — securely handle card transactions (payment details)
  • Fulfillment partners — prepare, pack, and ship your order (name, shipping address)
  • Analytics services — help us understand site traffic and behavior (anonymized/pseudonymized browsing data)
  • Advertising platforms — measure ad performance and show relevant ads (browsing activity via pixels/cookies)
  • Email marketing service — send newsletters and order notifications (email address, name, purchase history)

These partners are contractually required to protect your data.

4. Cookies

We use cookies and similar technologies to keep our site working, remember your preferences, and understand how visitors use the store.

Types of cookies we use:

  • Essential cookies — required for the site to function (cart, checkout, login)
  • Analytics cookies — help us measure traffic and improve the site
  • Marketing cookies — allow us to measure ad effectiveness and show you relevant content

Your choices:

  • When you first visit our site, a cookie consent banner is displayed. You can accept or decline non-essential cookies.
  • You can also disable cookies in your browser settings at any time. Note that disabling essential cookies may affect site functionality.

5. Data Retention

  • Order records: We retain order information for as long as necessary to fulfill our legal, tax, and accounting obligations (typically up to 7 years).
  • Account data: If you create an account, your information is kept until you request deletion.
  • Marketing data: We keep your email on our mailing list until you unsubscribe.
  • Analytics data: Browsing data is retained according to each tool's default retention period (typically 14–26 months) and is anonymized or aggregated where possible.

To request deletion of your data, contact us through our Contact page.

6. Your Rights — GDPR (European Residents)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — request that we delete your personal data
  • Data portability — receive your data in a structured, machine-readable format
  • Object — object to processing of your data for certain purposes (e.g., direct marketing)
  • Restrict processing — ask us to limit how we use your data
  • Withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us through our Contact page. We will respond within 30 days.

7. Your Rights — CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know — request what personal information we collect, use, and disclose
  • Delete — request deletion of your personal information
  • Opt-out of sale — We do not sell your personal information.
  • Non-discrimination — we will not treat you differently for exercising your rights

To exercise your rights, contact us through our Contact page. We will verify your identity before processing your request and respond within 45 days.

8. Children's Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise any of your rights, please reach out through our Contact page. We aim to respond to all inquiries within 2 business days.